Knowledge Base

    General

    1. What is PromoTix?

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    PromoTix is The World's First Fee-Free Ticketing Platform. In 2018, the average ticketing fee accounted for 27% of a ticket's face value. With PromoTix, event organizers can eliminate these high fees and keep their total order values.

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    2. Can I use PromoJuice's marketing features with another ticketing company?

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    Yes, we also integrate with Eventbrite for those finishing out a long term contract. There are also ways to manually move data between the platforms if you're with another ticketing company. Feel free to contact us to ask. But remember, PromoTix is ticket-service-fee-free, so it makes sense to use our ticketing as soon as possible to save more money and unlock additional features. Why pay a fee with another ticketing provider?

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    3. Can I use PromoStream with another ticketing company?

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    Sometimes. If your event is only online, you'll need to do all of your ticketing with PromoTix to stream your event live on PromoStream. If your event is both in-person and online, you can sell the virtual tickets on PromoTix fee-free, and use PromoStream to broadcast your event, while ticketing your in-person event with another platform, if you choose. Remember, PromoTix charges zero fees for ticketing services, so it makes sense to switch as soon as possible to make more money and unlock additional features. Why pay fees with other ticketing providers?

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    4. I have a technical issue. Can you help?

    We're sorry that you're experiencing an issue with our platform. Please Click Here to Submit a Ticket and one of our staff will be in touch with you within 24 hours.

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    5. How can I reset my Username or Password?

    To reset your password using your email address, please click here. If you are using the PromoSuite Organizer mobile app, you can reset your password by tapping on "Forgot Password" from the login screen. If you are using the PromoJuice mobile app, you can reset your password using your username by tapping on "Forgot Password" from the login screen. If you forget the email address or username associated with your account, contact us and we will be in touch with you within 24 hours

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    6. I'm not sure how to use a certain feature. Can you help?

    We're here to help! Submit a ticket here and one of our staff will be in touch with you within 24 hours.

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    Organizers

    7. Can I use PromoTix for my event?

    Yes. PromoTix is free to use, and is available for self sign-up. Anyone can start selling tickets within minutes, and we do not require contracts for exclusive rights to your ticketing. You can Launch Your Event now or if you'd like to speak with someone you can Schedule a Demo with one of our representatives. 

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    8. What are the different solutions you have to offer?

    In addition to fee-free ticketing, we have a full suite of marketing tools to help make your events successful.

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    9. How can I schedule a demo?

    You can Schedule a Demo here and one of our representatives will be in touch with you within 24 hours.

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    10. What is your pricing?

    PromoTix offers fee-free ticketing services, and we have a full suite of additional tools, both free and paid, available for event organizers on the platform. Payment processing is handled through our full integration with Stripe. Pricing for other products we provide are based on the marketing modules you select to use, and can range anywhere from free, to pay-for-performance, one-time purchase, and even monthly subscription. Since our software is robust and customizable, the only way to really know what you may choose to pay for PromoSuite once you've built it out for your business, is to do it within the application.

    Remember, your account and event are free to launch on PromoTix, and we charge nothing for ticketing services. Every other paid module is optional, so you have nothing to lose and everything to gain by getting started! We also require no long-term contracts. Let's open your free account and get going! 

    You can also schedule time with one of our representatives to create a customized demo and review pricing for optional modules your business may be interested in, once we have a better idea of the tools you want to utilize.

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    11. What payment gateways do you support?

    Currently, PromoTix exclusively supports Stripe for payment processing.

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    12. How do I create an event on PromoTix?

    To create an event on PromoTix, simply sign up for an Event Organizer account and you will be automatically guided by our event creation wizard.

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    13. How do I use Stripe for daily payouts?

    When setting up your event on PromoTix, you will be asked to connect your Stripe account.  If you don't have a Stripe account, you'll be guided through the process of setting one up automatically.

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    14. How do I issue a refund to a customer?

    To issue a refund to a customer using our web console, log in to your PromoSuite account, click on your event, and then click on your "Orders" tab. You can use the filters to find a specific order. Click on the "Actions" dropdown menu next to the order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. You can also download our PromoSuite Organizer mobile app and follow the same steps to issue refunds using a mobile device or tablet.

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    15. How do I cancel my event?

    In order to cancel your event, all completed orders on the event must either be fully refunded or canceled. To refund orders, log in to your PromoSuite account, click on your event, and then click on your "Orders" tab. Click on the "Actions" dropdown menu next to each completed order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. Once all of your completed orders have been either fully refunded or canceled, click on the red "Cancel" button on your event's dashboard screen.

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    16. How do I create a discount or promo code?

    To create a discount or promo code, log in to your PromoSuite account and click on your event. Click on the "Discount Codes" tab and click on "Create Code."

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    17. How do I sell tickets before or during my event?

    To sell tickets before or during your event using our web console, log in to your PromoSuite account and click on your event. Click on the "Sell Tickets" tab, and from there you can sell tickets either by accepting cash or accepting customer credit card information. You can also download our PromoSuite Organizer mobile app and follow the same steps to sell tickets using a mobile device or tablet.

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    18. How do I scan tickets and check-in attendees?

    To scan tickets, download our PromoSuite Organizer mobile app and tap on your event. Tap on the "Check In" tab, and then tap on the scanner icon to initiate the scanner from your mobile device or tablet. You can also manually check in attendees by looking up their tickets using the filters, and tapping on the "Check In" button next to the ticket you would like to check in. To check out tickets, tap on the "Checked In" column and then repeat the steps above to check the ticket out. You can also check in tickets manually using our web console by logging in to your PromoSuite account, selecting your event, and then clicking on the "Check In" tab.

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    19. How do I use the Guest List feature?

    To create guest lists and add guests, log in to your PromoSuite account, click on your event, and then click on your "Guest List" tab. Click on "New Guest List" to create a guest list (for example, "Artist Guest List Passes"). Once your list has been created, you can click on "Add Guest" to add a guest to your list. You can choose which ticket(s) the guest will receive, whether to issue the PDF tickets now or to reserve them at Will Call, and if you would like to be notified once the guest has been checked in, make sure the "Notification Upon Arrival" setting is checked.

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    20. What reports do you provide?

    Currently, PromoTix supports a Sales Report and also an Attendee Report. To access your reports, log in to your PromoSuite account, click on your event, and then click on your "Reports" tab. Once you've selected the report you'd like to view using the "Report Type" filter, you can customize your report even more by using the filters on screen. Once you're comfortable with your report, click on "CSV Download," "Print Report," or "Share Report" to export it.

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    21. What are Registration Pages?

    With Registration Pages you can build hype for your events before tickets go on sale, hold contests, make your events go viral, collect customer data and more.

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    22. How do I use Registration Pages?

    To create a Registration Page, log in to your PromoSuite account and click on your "Registration Pages" tab.

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    23. What marketing support does PromoTix provide?

    Unlike other ticketing companies, PromoTix allows event organizers to build custom audiences from contacts in our database, and send targeted marketing campaigns using those audiences. You can filter by age, previous spending history, interests, listening habits, and more. In addition to custom targeted campaigns there are many other great marketing features.  They include:

    • Custom Branded Mobile Applications for Your Event
    • Email Marketing
    • Text Marketing
    • Facebook and Instagram Ads
    • Ambassador Management Programs
    • Social Media Promotions
    • Flyer and Poster Promotions
    • Merchandise Marketing
    • Marketing Analytics
    • And Much More... 

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    24. How do I use the Audiences and Marketing Campaigns Feature?

    To build a custom audience, log in to your PromoSuite account and click on the "Audiences" tab (located under "Marketing Campaigns"). From here, you can create your targeted audience. Once you click on "Build a Campaign," you will be automatically guided by our campaign creation wizard.

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    25. Can I build a custom branded mobile app for my event or events with PromoTix?

    Yes! With PromoSuite, you can create custom branded mobile apps for your festival, venue, or brand within minutes. Click here to learn more.

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    26. How do I build my own custom branded Mobile App?

    To build a custom branded mobile app, log in to your PromoSuite account and click on the "Mobile Apps" tab. From here, click on "Create App" and you will be automatically guided by our mobile app creation wizard.

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    27. What are Ambassador Programs?

    Ambassador Programs, made up of "street team members", "influencers," or "ambassadors," are used to promote your brand and upcoming events. We highly recommend Ambassador Programs as a low cost, highly effective strategy to market your events to more people. PromoSuite provides all the tools you need to launch, recruit, and manage your Ambassador Programs, and our smart tools are designed to eliminate your risk and drive more sales compared to traditional methods.

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    28. How do I start my Ambassador Program?

    To start your Ambassador Program, log in to your PromoSuite account and click on your "Ambassador Programs" tab. From here, click on "Create a Program," and you will be automatically guided by our Ambassador Program creation wizard.

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    29. Can I sell my merchandise with PromoTix?

    Yes. PromoTix is integrated with Shopify, which means event organizers can sell their Shopify products on their PromoTix event pages, on their PromoStream virtual event pages, and through their PromoJuice Ambassador Programs.

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    30. How do I setup a Shopify Account to sell merchandise through PromoTix?

    To set up a Shopify account for use with PromoTix, log in to your PromoSuite account and click on the "App Integrations" tab. From here, click on the "Shopify Connect" button in order to create your Shopify account.

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    31. I have a Shopify account. How do I sell my merchandise through PromoTix?

    To connect your Shopify account to PromoTix, log in to your PromoSuite account and click on the "App Integrations" tab. From here, click on the "Shopify Connect" button to connect your Shopify account to your PromoSuite account.

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    32. What are some other apps PromoTix integrates with?

    We try to support as many third party applications as we can to better your experience. Currently PromoTix integrates with Stripe, Shopify, Spotify, Facebook, Instagram, Twitter, Google Maps, the iOS App Store, Google Play Store, and Eventbrite.

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    33. What are Insights & Opportunities?

    PromoTix uses artificial intelligence to help drive sales for your events. It recognizes marketing and sales opportunities and alerts you so you don't miss out on valuable sales. We also show you big data analytical information such as who your event attendees may be listening to on Spotify, who they're following on Facebook, and more so you can make better talent booking decisions. Finally we provide you with detailed customer insights such as average spend, events attended, merchandise analytics and more.

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    34. What is PromoStream?

    PromoStream is our live-streaming service for virtual events. Sell tickets, broadcast your event, and only pay for data usage. Learn more about PromoStream

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    35. How do I broadcast an event on PromoStream?

    To broadcast your event on PromoStream, you first need to create a PromoTix event. Log in to your PromoSuite account, and then click on "New Event" to be automatically guided through our event creation wizard. On "Step 2: Add Venue," if your event will be live-streamed only, then choose "Online Only" under the venue dropdown menu (if your event will be in-person and also streamed virtually, choose "In-Person and Online"). From there, you will be asked to provide the details of your virtual event, including the dates, times, and expected attendance. To prepare to go live, click on the "Broadcast Live" tab and follow the onscreen instructions.

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    36. Can I add a fee to my ticket or pass on payment processing fees to attendees?

    In order to optimize conversions for event organizers on PromoTix, we do not allow users to pass on fees of any kind. Studies have shown you will sell more tickets by marketing that your tickets have NO service fees! If you want to cover additional costs of yours, such as payment processing or other venue fees, add them into your total ticket price before listing them on PromoTix.

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    37. Does PromoTix provide advances for putting on events?

    Since PromoTix is a fee-free ticketing provider, we do not offer upfront advances to "win" ticketing business. You will however receive automatic daily payouts from ticket sales to help you finance and cashflow the production of your event. We have NO long term contracts, and can show you how you will make more money without taking advances using our fee-free product. Schedule a time with one of our representatives to see the math - and never be swindled into a bad deal again with the lure of up-front advances!

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    38. Does PromoTix require me to sign a ticketing contract?

    PromoTix does not require exclusive ticketing agreements of any kind. Event Organizers who sell tickets with PromoTix are also able to sell tickets with any other platform.

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    Attendees

    39. How do I access my tickets?

    Sign in to your PromoTix account to view, print, and/or transfer your tickets. All tickets purchased will be registered under the buyer's email address, and tickets transferred will be registered under the recipients email address. (Login or Sign Up)

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    40. How do I transfer my tickets to someone else?

    To transfer your tickets to someone else using our web console, log in to your PromoTix account, and click on your "My Tickets" tab from the dropdown menu in the upper right hand corner of the screen. From here, you can search your list of tickets. Once you've found the ticket you'd like to transfer, click on the "Actions" dropdown menu and then click on the "Transfer Ticket" option.

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    41. I have a PDF ticket with a barcode. How do I redeem it?

    Log in to the PromoTix Attendee Mobile App to access your tickets, or simply print your PDF ticket and take it with you to the event. The event organizer will either scan your ticket's barcode or manually check you in to provide you entry to the event. Please note that the entry process may differ between event organizers. For example, you may need to bring proof of identification with you, and the first name and last name on your ticket may need to match your ID. Please reach out to your event's organizer if you have any questions.

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    42. I have a "Will Call" ticket. How do I redeem it?

    If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to your event's organizer if you have any specific questions.

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    43. I have a PromoStream virtual ticket. How do I redeem it?

    If you have a PromoStream virtual ticket, simply enter in your code at the event's Virtual Venue Page to access the live stream. To enter your code, click on the "View Livestream" button on the event page at the time when the stream is advertised to start. Please note that only one code can be used to access one livestream at a time.

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    44. How do I know if a PromoTix ticket is authentic?

    An authentic PromoTix PDF ticket will be emailed to you from "no-reply@promotixapp.com," including tickets which are transferred to you from someone else using our system. We strongly advise against purchasing tickets outside of official PromoTix channels, as there is no guarantee that tickets purchased outside of official PromoTix channels are authentic, and even if they are authentic, there is no guarantee that you are the only person to receive those barcodes. We strongly recommend that you only pre-purchase tickets from official PromoTix event pages, and from others who safely transfer their tickets to you using our transfer system.

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    Ambassadors

    45. How do I Sell Tickets and Earn Commissions?

    As an official Street Team Ambassador for an event, you'll have the opportunity to sell tickets for a commission set by the event organizer through the PromoJuice Mobile App which is available for download in the iOS App Store and Google Play Store for Apple and Android devices. Commissions range from a few bucks to a couple hundred, depending upon the ticket type, commission level, and event. You can sell tickets with the app for cash or credit after joining an event as an Ambassador. You can also sell tickets with an online affiliate link. Stack your cash commissions with other rewards the event organizer offers as well.

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    46. How do I Sell Merchandise and Earn Commissions?

    Many event organizers reward team members with limited special edition merchandise for promotional tasks as well. Some organizers will also allow you to sell their merchandise to earn additional cash commissions along with some of the gear. Just like tickets, you'll sell merchandise through the PromoJuice Mobile App available in the iOS App and Google Play stores. Deck yourself out in your favorite band or festival gear.

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    47. How do I share social media posts for credit?

    To learn how to share social media posts for credit, please view our Ambassador Tutorial Videos.

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    48. How do I upload photos to prove I'm promoting?

    To learn how to upload photo proof of your promotions, please view our Ambassador Tutorial Videos.

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    49. How do I send messages to the Event Organizer?

    To send messages to your Event Organizer, log in to your PromoJuice account, tap on the three dots in the upper left hand corner of the screen, and then tap on your "Messages" tab. From there, you can select one of your campaigns, type your message, and your message will be sent to the organizer of the campaign.

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    50. How do I claim my rewards and free tickets for promoting?

    Once you've completed your tasks, they will show up as "Pending" until your event organizer has approved your work. Once your work is approved, if you've earned ticket(s), the PDF ticket(s) will be instantly emailed to your email address on file. If you did not receive an email, or if the award was something else, please reach out to your organizer for instructions on how to claim the award. You can message your organizer by tapping on your "Messages" tab.

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    51. How do I become an Ambassador?

    That's easy! 1) Click here to create your Ambassador Account. 2) Proceed to your mobile phone's app store and download the PromoJuice Ambassador application for iOS or Android.

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    52. Can I earn free tickets to events?

    PromoJuice will connect you with opportunities to work for some of the largest festival and concert promoters in the industry. You help them out by promoting their event, and they provide you with rewards such as free tickets to their events.

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